Terms of Service

1. The marketplace

BrimXchange facilitates resale of Goorin Bros. hats between sellers and buyers. Sellers ship directly to buyers. BrimXchange is independent of Goorin Bros. and does not physically inspect or authenticate hats.

2. Seller fees and proceeds

Listing a hat is free. BrimXchange deducts a seller commission of 10% of the hat’s sale price. The commission does not apply to shipping charges or tax.

The listing form shows net hat proceeds after applicable seller fees before the seller submits the listing. Buyers pay the selected carrier rate at checkout. Shipping collected pays for a prepaid label through BrimXchange; it is not added to seller proceeds. Taxes collected are not seller proceeds. BrimXchange pays payment-processing fees from its commission.

For a $100 hat sale, the seller commission is $10.00 and net hat proceeds are $90.00.

Offers and counteroffers

Buyers and sellers may negotiate a price for one listed hat. Offers and counteroffers expire after 24 hours. Accepting an offer gives that buyer 24 hours to begin checkout at the agreed hat price; shipping and applicable tax are additional. Sending or accepting an offer does not charge a payment method, reserve stock or guarantee availability. The first buyer to reserve the hat through checkout may purchase it.

Listing edits invalidate outstanding offers. Withdrawn or sold hats cannot be purchased through an earlier offer. Seller commission and any applicable promotion fee use the agreed sale price, not the original asking price. Existing shipping, refund, dispute and payment-release rules still apply. Offer responses are available in the signed-in Offers inbox.

Optional seller offer promotion

Sellers may opt in to promotion for each offer. The additional promotion fee is 3% of the hat’s sale price, excluding shipping and tax, on every completed sale of that offer while enrolled. It is additional to the standard seller commission. There is no upfront fee and no charge for views, clicks or an unsold offer. A completed sale means seller payment has been released under the delivery and dispute rules below. Cancelled or fully refunded sales incur no promotion fee; a later full refund reverses that fee.

Up to three active seller offers appear in the showcase, subject to the shopper’s filters. Enrolled offers get priority, then newer offers are shown first. Regular offers may fill remaining spaces. Paid placements are labeled “Promoted.” Placement, traffic and a sale are not guaranteed. A seller offer is not an endorsement or authentication by BrimXchange or Goorin Bros.

Promotion is off by default. Sellers can start or stop it from My collection while an offer is active. The promotion choice and fee are fixed when a buyer reserves the offer for checkout. Stopping promotion does not change an existing order. The fee is rounded to the nearest cent and deducted from proceeds when payment is released.

For a promoted $100 hat, the promotion fee is $3 and net hat proceeds after both fees are $87.00.

3. Listing requirements

Sellers must own the genuine hat offered and accurately identify its model, color, size and condition. Photos must show the actual item. NWT means unworn with original tags attached. Used — Like new means no noticeable wear, stains, odors or damage. Used — Good allows disclosed visible wear on a clean, wearable hat. Counterfeits and misleading listings are prohibited.

A custom listing may be submitted when no catalog match exists. Seller submissions do not establish a verified historical release or authenticate an item.

4. Shipping and payment release

Sellers enter their ship-from / return address. Listings use a standard boxed-hat package size (12 × 10 × 6 inches, 1 lb), which sellers can adjust from My collection before a sale. Buyers enter their delivery address and select an available USPS, UPS or FedEx service. After payment, the seller gets a prepaid label from My collection, prints it and hands the package to that carrier. Tracking is attached automatically. If no tracking is attached within 5 calendar days after verified payment, BrimXchange may move the order to owner review before any refund or seller-release decision. The seven-day payment hold begins at the first carrier-confirmed shipment scan, not label creation. The buyer may accept the received hat after verified delivery to request earlier payment release. Otherwise, release is scheduled seven full days after that shipment scan, but only after carrier-confirmed delivery to the verified destination and if no dispute is open. If transit takes seven days or longer, release may occur as soon as delivery is verified; there is no additional seven-day inspection window after delivery. If shipment history is unavailable, verified delivery starts the clock. Any longer release date already recorded for an order is preserved.

Carrier availability and prices depend on the addresses, package and connected carrier accounts. A rate must be selected within 15 minutes of quoting. Delivery estimates are not guarantees. Sellers must use accurate measurements and the label for that order. Contact support before shipping if details are wrong or a label fails. Carrier adjustments and unused-label refunds require review; the platform does not automatically charge a buyer or seller extra after checkout. An unused label refund is subject to carrier approval.

A tracking number or shipping label alone does not establish delivery. If delivery cannot be verified, payment remains on hold for review. Payment release and arrival in a seller’s bank account are separate steps. Delayed transfers are not an escrow service.

5. Problems, returns and support

Buyers should report missing, incorrect, damaged or suspected counterfeit hats from the order screen before accepting the item. If the order screen is unavailable, use BrimXchange Support with the order ID, photos and a short description of the issue. Sellers should contact support before shipping if the label, address, package details or carrier acceptance looks wrong.

An open dispute pauses unreleased seller payment for review. BrimXchange may review listing photos, buyer photos, carrier scans, label records, payment records and messages from the buyer and seller before deciding whether to refund the buyer, resume delivery review, request a return, or keep payment release paused. Buyers and sellers should keep packaging, tags, receipts and carrier drop-off evidence until the order is resolved.

Do not ship a return, relist a disputed hat, use a replacement label, or buy outside postage for a BrimXchange order unless support has confirmed the next step. Statutory rights and payment-provider dispute rights are not removed by buyer acceptance or the review deadline.

6. Catalog information and photographs

The historical archive is incomplete. Missing dates and uncertain records are identified rather than presented as verified releases. Catalog imagery identifies models and does not prove a seller’s ownership or a listed hat’s condition. Goorin Bros. names and catalog imagery belong to their respective owners.